At Honor, we are committed to transparency and partnership as we work together to provide safe, high-quality care for clients and a strong work environment for Care Pros. To that end, we’ve recently made a few changes to how we communicate with Care Platform owners and partners regarding investigations and Adult Protective Services (APS) reporting.
What We Will Do
Early involvement: At investigation start, Owners receive an automated Investigation Notice (Escalation Summary Notification) plus a partner-channel update from your Client Manager.
Partner channel updates: As always, details are shared in the partner channel via your Client Manager when an investigation is initiated and for ongoing updates.
APS reporting: We notify partners before filing when feasible. If prior notice isn’t possible (statutory timing), we notify the same business day after submission in the partner channel. You will receive this update from your Client Manager.
Conditions notices: Drafts are shared for partner review before sending when timing allows (target feedback window: 1 business day). If urgent, we may send and follow with context via a google meet or through your Client Manager.
What You Can Request (Optional)
Pre-brief: Request a short consult with an Investigations Lead at the start. How: Post in the partner channel and tag your Client Manager or RGM; they’ll coordinate timing.
Ongoing access: Connect with an Investigation Lead whenever needed to review status, options, and next steps. How: Post in the partner channel, tag your Client Manager or RGM, and propose times.
What’s next: We are exploring ways to provide even greater visibility into APS reports—for example, sending a copy of the report directly via email.
These changes are designed to ensure you’re informed, engaged, and empowered to provide input throughout the process. If you have questions about investigations or reporting please reach out to your Platform Success partner.