Expanding the World’s Capacity to Care
Honor is proud to support those who have served. With the Care Platform now built to support V.A. clients, we can streamline the services you provide to veterans and confidently navigate government payer reimbursement on your behalf. Bringing your V.A. business on Care Platform allows you to focus on growing your referral pipeline—with our technology and expertise backing you every step of the way.
What We’ve Built to Support You
✓ HIPAA-Compliant Infrastructure
The Care Platform is now a Covered Entity. This demonstrates our commitment to protecting clients’ information and allows us to submit claims to the V.A., which are considered a covered transaction.
✓ Purpose-Built V.A. Tools and Processes
We've added key features for:
Storing and tracking client authorizations
Creating consistent, staffable schedules that optimize within the authorization
Managing billing and payments for multiple client scenarios (private pay + V.A. + LTCI)
Regularly auditing to ensure accuracy
✓ Dedicated V.A. Expertise
We’ve hired a V.A. Specialist and trained our Care Teams on V.A. processes.
✓ Trusted Billing Partner
We're partnering with Paradigm, a respected RCM company with deep V.A. expertise and that already serves many Home Instead owners.
What to Expect as a Care Platform V.A. Owner
✓ Maintain your V.A. relationship
Honor supports your V.A. clients under your existing contract and credential. You’ll continue to be the face of Home Instead through your independently owned and operated business, work with case managers, and interpret the authorization. One of the main benefits of this approach is that you maintain the relationship while we provide V.A. operational support – allowing us to each focus on what we do best.
This contract and credential approach is similar to models that some franchisees already employ. It’s consistent with our JSA and the licensing and employment structures we use throughout our operations.
✓ Unified Book of Business
All of your clients will benefit from Honor’s technology-enabled operations. As an owner, you’ll manage a single P&L with a single Partner Payment from Honor.
✓ Compliance-first approach
Compliance is key to maintaining the V.A. as a referral source. All of our processes and tools are built with compliance in mind.
We’ve included answers to some frequently asked questions below. To learn more, please reach out to Addie Fleron (GM Government Payer Programs) and the Care Platform Sales team.
Key FAQs for Owners
Who will confirm the client authorization information with the V.A.?
You or your staff will continue to confirm authorizations and maintain the relationship with your VAMC/case manager. This helps avoid authorization errors and keeps your referral pipeline strong.
What are the hour minimums for V.A. clients?
We support shifts as short as 3 hours and no weekly minimums for V.A. clients.
Supporting clients with shorter shifts is considered on a case-by-case basis according to your local VAMC and the nature of your book. Our goal is to create an exceptional client experience, which we are often unable to do with short-shift clients. We’ll make these decisions before scheduling an implementation.
How does billing work for clients with both V.A. and private pay hours?
Our system can manage mixed-pay setups (V.A., private pay, LTCI). We have multiple redundancies to check that no party is billed for the wrong care.
Who’s responsible for billing?
We’ll manage billing the V.A. on your behalf. Honor has selected Paradigm as its billing vendor; they are a leading RCM company and already work with about half of our Home Instead V.A. owners.
How do I get paid as the Partner?
We have one Partner Payment schedule that includes both private pay and V.A. paid hours, enabling you to manage a single book of business. We’ll also handle any follow-ups, corrections, or resubmissions needed for V.A. payments, reducing your collections risk.
What about my VAMC’s specific requirements?
Honor has always operated across states and markets with unique requirements. Our standard procedures and technology cover many local VAMC’s needs: attaching specific billing codes to an authorization, managing supervisory visits, and exporting information for VAMC-specific reporting. Before implementation, we’ll work with you to understand the needs of your VAMC and develop any specific operating procedures we may need in your market.
How are supervisory visits handled?
Honor handles billing for RN visits that are eligible for V.A. reimbursement. We take a location-by-location approach to determining who will staff those visits. If you operate in a state that requires RN supervisory visits, your staff may continue to perform those visits just as they do for private pay clients, and in those cases we would not charge a base service rate.
What is the Service Rate impact?
An additional Service Rate adder applies to all V.A. hours. The adder covers the additional costs associated with managing V.A. clients and represents a reasonable allocation of margin associated with the business:
Claims processing costs
Risk of denied, underpaid, or rebilled claims
Additional services to manage within the authorization
Government compliance infrastructure and staff
Let’s deliver exceptional care, together.