Care Platform Owner Resources

Care Platform Operations Manual
The Care Platform Operations Manual is available as a .pdf file. If you have any questions about how to use this Franchise Operations Manual, please cont...
Mon, 23 Mar, 2026 2:47 AM
HIPAA Session Follow-Up: Resources and Updated FAQs
Thank you for attending a HIPAA Info Session last month. Please see the materials we discussed using the following links:  Session materials&...
Mon, 23 Mar, 2026 2:47 AM
Important Update: Aligning Our COVID-19 Policy with New CDC Guidance
The Trust & Safety team is announcing an immediate update to our COVID-19 policy. These changes align our internal procedures with the latest guidance f...
Mon, 23 Mar, 2026 2:47 AM
Honor Policy Update: Care Pro Transfer Skill Level Requirements for High-Care Need Clients
Over the past few months, we’ve advanced a prevention-first approach to protect clients and Care Pros, with priority on fall reduction and injury avoidance....
Mon, 23 Mar, 2026 2:47 AM
Update on Care Platform Progress (Confidential)
The following Care Platform update is confidential. It includes an introduction and summary and then the full version. Please read the confidentiality state...
Mon, 23 Mar, 2026 2:47 AM
Now Available: Referral Provider Directory for Care Platform
The Growth Technology team is excited to announce the launch of the Referral Provider Directory for Care Platform users. This feature is designed to help yo...
Mon, 23 Mar, 2026 2:47 AM
2025 Year-End Care Platform Update
As we end 2025, I wanted to give an update on progress made on Care Platform quality since we met at LINK a month and a half ago. At LINK we shared our ex...
Mon, 23 Mar, 2026 2:47 AM
Improving Fulfillment Quality
We get a fair amount of feedback that home care isn’t moving boxes (a reference to Amazon). While that's true, obsessing around the customer experience ...
Mon, 23 Mar, 2026 2:47 AM
Regional Operations Update: Enhancing Support and Scalability
We are writing to share an important update about our Regional Operations structure—an evolution that reflects our continued commitment to delivering except...
Mon, 23 Mar, 2026 2:47 AM
New Flyer Promotes Honor’s Technology and Care Pro Training
You asked - and we listened! There’s a new resource available to help you showcase Care Pro training and Honor technology with potential referral providers ...
Mon, 23 Mar, 2026 2:47 AM